Terms & Conditions

Acceptance of Terms:

Using the Challenge Rooms website implies acceptance of the following terms and conditions. Challenge Rooms, operated by Adventure Ventures, reserves the right to modify these terms at its discretion without prior notice.

Usage Guidelines:

1. Challenge Rooms website is owned and operated by Apogee Entertainment Pvt. Ltd. Users are prohibited from modifying, copying, distributing, or engaging in any fraudulent, unlawful, or objectionable activities on the website.
2. The information provided on the Challenge Rooms website is for personal, non-commercial use only.

Internet Security:

Users acknowledge that the internet is not fully secure. While Challenge Rooms takes steps to protect payment and card information, it shall not be liable for any damage resulting from the loss of confidentiality of such information.

Liability Disclaimer: 

Challenge Rooms shall not be liable for any direct or indirect damages, including lost profits or revenues, arising from the use of the website.

Copyright & Confidentiality:

• All names, designs, and slogans on the Challenge Rooms website are copyrighted. Any use or reproduction without permission is strictly prohibited.
• Players agree not to disclose or circulate any information regarding game content or proprietary details. Violation of confidentiality rules may lead to prosecution.

Refund Policy:

Nonrefundable after Booking:

• Once a booking is made and payment is completed, it becomes nonrefundable. 

Booking Changes:

• Customers may change their booking up to 24 hours before the scheduled time by contacting Challenge Rooms directly.

Rescheduling Within 24 Hours: 

• Rescheduling within 24 hours is subject to availability. Contact our customer support team for assistance, but note that it may not be possible in case of paid bookings.

Cancellation: 

• Prepaid bookings are nonrefundable, and cancellations will not be eligible for a refund.

Exceptional Circumstances:

• In exceptional cases, such as unforeseen closures or documented medical emergencies, refund requests may be considered on a case-by-case basis. Contact customer support with relevant documentation for assessment.

Contact Us:

• For any questions or assistance regarding the Challenge Rooms terms and conditions, including the refund policy, please reach out to our customer support team. We’re here to help!